Shipping policy
At Velvet Thread Co., we’re committed to getting your crafting supplies to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location.
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United States: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s progress.
If you have not received tracking information within a few days after placing your order, please contact our support team.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your order appears to be lost or significantly delayed, please contact us at shopvelvetthread@gmail.com, and we will work with the carrier to resolve the issue as quickly as possible.
Questions
If you have any questions about your order or our shipping process, feel free to reach out to us at shopvelvetthread@gmail.com, We’re happy to help.